Refund policy

Returns & Refunds

We do not accept physical returns. Because every order ships directly from our fulfillment partners, sending an item back costs more than the product itself — so instead of returns, we make things right with a replacement or a refund.

Eligibility (30 days)

If your item arrives defective, damaged, or is the wrong item, contact us within 30 days of delivery and we will fix it. To start a claim, email support@nookwatt.com with your order number and a photo or short video showing the problem.

How we make it right

For eligible claims we will, at our discretion, either reship a replacement at no cost to you or refund the purchase price to your original payment method. Refunds are issued within 5 business days of claim approval and may take a further 5–10 business days to appear on your statement, depending on your bank.

Change of mind

We do not offer returns or refunds for change of mind. Please check product descriptions, measurements, and compatibility carefully before ordering — and if you are unsure whether an item fits your setup, email us first at support@nookwatt.com and we will help.

Sale items

Items purchased on sale or with a discount code are covered by the same policy above.

Questions

Email support@nookwatt.com and include your order number so we can help you quickly.